WWF‑Australia’s lotteries and raffles exist to raise essential funds for conservation—protecting threatened wildlife, restoring habitats and helping communities build a healthier planet for future generations. Your participation makes this work possible, and we want it to always feel positive, safe and within your comfort level. We encourage you to participate without the expectation of financial gain.
We know that gaming can be a way to have fun for some people, but for others it can become difficult to stay in control, affecting their wellbeing, finances and relationships, as well as the people who care about them. If this feels relevant to you or someone you care about, confidential support is available and you’re not alone.
If you need support
National Gambling Helpline (24hrs / 7 days): 1800 858 858
Provides professional, confidential counselling for anyone affected by gambling-related harm, including family members and friends.
Gambling Help Online: gamblinghelponline.org.au
Offers online chat, email counselling, and self-help resources.
State contacts
- NSW: Gamble Aware NSW — 1800 858 858
- ACT: ACT Gambling Support — 1800 858 858
- QLD: Gambling Help Queensland — 1800 858 858
- VIC: Gambler’s Help Victoria — 1800 858 858
- SA: Gambling Harm Support SA — 1800 858 858
- WA: Gamble Aware WA — 1800 858 858
- TAS: Gamblers Help Services and Education — 1800 243 232
- NT: NT Gambling Support — 1800 858 858
Prefer to speak to an Aboriginal and Torres Strait Islander Service?
There are a range of culturally safe services which are all free and confidential. You can use them for yourself or if you are worried about someone else’s gambling.
- National: 13YARN — 13 92 76 (24hrs / 7 days)
- NSW: Aboriginal Safe Gambling Service — (02) 4023 8080
- SA: Aboriginal Family Support Gambling Help Service — (08) 8205 1500
Additional national support
- Lifeline: 13 11 14 (24hrs / 7 days)
- Beyond Blue: 1300 22 4636 (24hrs / 7 days)
- MensLine Australia: 1300 78 99 78 (24hrs / 7 days)
How to opt out or take a break from WWF Lottery communications
If you no longer want to receive updates, promotions or information about WWF‑Australia lotteries or raffles, you can ask us to remove you from all lottery‑related communications. This process is called opting out, which simply means choosing to stop receiving these messages.
How to request this
Email: hello@wwf.org.au
Phone: 1800 032 551
What happens next
- We acknowledge your request by email.
- You are removed from all WWF lottery and gaming‑related communication lists (email, SMS, mail and automated marketing).
- We securely record your preference, so you are not re‑added by mistake.
- You receive a confirmation email once the update is complete.
Note: This opt‑out applies to WWF‑Australia communications only. To self-exclude across licensed online/phone wagering services in Australia, use BetStop – The National Self‑Exclusion Register™. Registration is free and must be completed by the individual seeking to self‑exclude.
Our commitment to help lower your risk of gambling harm
We want your experience supporting WWF‑Australia to be positive, transparent and safe. Our goal is to ensure our fundraising activities align with Australia’s responsible gaming standards while offering support and understanding to anyone who needs it. Protecting people and protecting nature go hand in hand, and we are here for both.
To ensure our fundraising activities are conducted safely, ethically and in line with Australia’s gaming and community gaming regulations, WWF‑Australia is committed to the following principles:
1. Protecting supporters
- Participation is restricted to individuals aged 18 years and over.
- Our lotteries and raffles raise essential funds for WWF‑Australia’s conservation work. We encourage participation for the enjoyment of supporting nature, not with the expectation of financial gain.
2. Transparency and compliance
- All activities comply with relevant state and territory laws covering community gaming, including rules on ticketing, draws, prize restrictions and record keeping.
- We follow harm minimisation principles aligned with Australian regulators such as Liquor & Gaming NSW and the NSW Office of Responsible Gambling, which emphasise safer decision‑making and preventing gaming‑related harm.
- Our advertising will not be misleading or deceptive, will not depict children engaged in gaming, will not suggest that winning is a definite outcome of entering or participating, and will not imply that participation will improve financial prospects.
3. Encouraging safer play
- We encourage all supporters to set personal limits and participate only within their means.
- We aim to ensure all marketing is accurate, respectful and does not encourage excessive or unsafe gaming behaviour.
4. Supporting informed choice
- We provide clear information about support services, national self‑exclusion tools and easy options to opt out of WWF lottery communications.
- Plain‑English harm statement: Gaming can be enjoyable for some people. However, for others it can become difficult to stay in control and may lead to harm, affecting wellbeing, finances and relationships, as well as the people who care about them. If this feels relevant to you or someone you love, confidential support is available.
5. Privacy
- WWF‑Australia respects the privacy of our donors in accordance with our Privacy Policy. We will not publicly acknowledge donors without their consent.
6. Alignment with WWF‑Australia's Fundraising Guidelines
We commit to conducting all lottery and raffle activity in a way that is consistent with WWF‑Australia’s Fundraising Guidelines and overarching Fundraising Policy, which set expectations for ethical conduct, values and brand alignment, gift acceptance and legal/industry compliance.
- Respectful, inclusive communications: We use person‑first, stigma‑free language when discussing gaming and related harm.
- Clear, harm‑reduction language: We avoid the phrase “gamble responsibly” and instead emphasise safer, supportive language such as staying in control, managing spending, lowering risk and taking breaks.
- Ethical marketing and supporter care: Our communications support informed choice and do not pressure participation or normalise harmful behaviour.
- Operational consistency: Internal teams and suppliers use these principles across marketing, customer service and supporter interactions.
